Shipping policy

SHIPPING POLICY

Effective Date: July 2026

FlexVibe Collectibles works to provide secure and reliable shipping for sealed Trading Card Game products, graded cards, and collectibles.

ORDER PROCESSING

Most in-stock orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be longer during:

• Major product releases
• High-demand launches
• Holidays
• Sales and promotions
• Periods of unusually high order volume

Business days generally exclude weekends and applicable holidays.

SHIPPING METHODS AND TRACKING

Available shipping methods and applicable charges are displayed during checkout.

Tracking information will generally be provided after an order has been prepared for shipment.

Tracking activity may take time to update after a shipping label is created.

DELIVERY ESTIMATES

Delivery dates and transit times are estimates unless expressly guaranteed.

Carrier delays, weather, natural disasters, holidays, operational disruptions, and other circumstances outside our reasonable control may affect delivery times.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Recipient name

If you notice an error before shipment, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed or processed.

RETURNED OR UNDELIVERABLE PACKAGES

Packages returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other customer-related delivery issue may require additional shipping charges before reshipment.

Original shipping charges may not be refundable where permitted by applicable law.

DAMAGED PACKAGES

If an order arrives materially damaged, contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the shipping box
• Photos of the internal packaging
• Photos of the affected product
• A description of the damage

Please retain all original packaging and shipping materials while your claim is being reviewed.

LOST PACKAGES

If tracking indicates an unusual delay or possible loss, please contact us.

Depending on the circumstances, we may ask you to wait until the carrier's expected delivery window has passed or cooperate with a carrier investigation or claim.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

• Check around the delivery location
• Check with household members or neighbors
• Contact the carrier when appropriate
• Contact us with your order number and relevant details

Each situation will be reviewed based on the available tracking and delivery information.

PREORDERS

Preorder release and shipping dates are estimates and may change because of manufacturer delays, distributor allocations, carrier disruptions, or other circumstances outside our reasonable control.

If an order contains both preorder and in-stock products, the entire order may be held until all items are available.

To receive available products sooner, please place preorder and in-stock products in separate orders.

INTERNATIONAL SHIPPING

International shipping availability, if offered, may depend on the destination and product.

Customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country, except where otherwise stated at checkout or required by law.

For shipping questions, please contact FlexVibe Collectibles through our Contact page and include your order number when applicable.