Return Policy

RETURN AND REFUND POLICY

Effective Date: July 2026

At FlexVibe Collectibles, we specialize in collectible products, including sealed Trading Card Game products and graded cards. Due to the collectible nature of these products and fluctuations in market value, all sales are final except where otherwise required by applicable law.

FINAL SALE POLICY

All sealed Trading Card Game products and graded cards are considered final sale.

This includes, but is not limited to:

• Booster Boxes
• Elite Trainer Boxes (ETBs)
• Ultra-Premium Collections (UPCs)
• Booster Bundles
• Collection Boxes
• Specialty and Premium Collections
• Sleeved Booster Packs
• Graded Cards and Slabs
• Other sealed collectible products

We do not accept returns, exchanges, or refunds for:

• Changes in market value
• Buyer remorse or change of mind
• Duplicate or accidental purchases
• Products that have been opened, unsealed, altered, or tampered with
• Minor cosmetic imperfections to exterior packaging that do not materially affect the contents or collectible nature of the product
• Dissatisfaction with the contents, pulls, cards, or results obtained from opening a sealed product

DAMAGED, INCORRECT, OR MATERIALLY MISDESCRIBED ORDERS

If you receive an incorrect item, or if your order arrives materially damaged or materially different from its description, please contact FlexVibe Collectibles within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the shipping box and packaging
• Clear photographs of the affected product
• Any other information reasonably requested to review the claim

Please retain all original shipping materials and packaging until your claim has been resolved.

Each claim will be reviewed individually. Depending on the circumstances and applicable law, a resolution may include replacement, store credit, partial refund, full refund, or another appropriate remedy.

PREORDER CANCELLATIONS

Preorders reserve inventory specifically for the customer and may involve inventory commitments made by FlexVibe Collectibles before a product's release.

Cancellation requests submitted before shipment may be approved at our discretion and are subject to a 10% preorder cancellation fee, except where prohibited by applicable law.

The cancellation fee helps cover payment processing costs, administrative expenses, inventory commitments, and costs associated with reserving limited inventory.

Once a preorder has shipped, it is considered final sale.

ORDERS CONTAINING PREORDER AND IN-STOCK ITEMS

When preorder and in-stock products are purchased in the same order, all items may be held and shipped together when the preorder product becomes available.

If you would like available products shipped immediately, please place them in a separate order.

Orders are not guaranteed to be partially shipped or partially canceled.

REFUSED AND UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

Packages returned due to an incorrect or incomplete address, refusal of delivery, failure to collect a package, or other circumstances attributable to the customer may be subject to additional shipping charges before reshipment.

Original shipping charges may not be refundable where permitted by law.

CONTACT US

For questions about an order or this policy, please contact FlexVibe Collectibles through our Contact page and include your order number when applicable.